Refund & Return Policy

• Orders may be cancelled before shipment for a full refund.
• Once an order has been shipped, it can no longer be cancelled and must follow the return process instead.
• To request a cancellation, please contact us as soon as possible at hello@nevcase.com.

Products purchased directly from nevcase.com may be returned for a refund within 30 days of delivery, provided all return conditions are met.

You may return an item for any reason within this period and place a new order for an alternative product if desired.

To qualify for a return, all of the following conditions must be met:

• Return request submitted within 30 days of receiving the item
• Items must be returned unopened and in original factory-sealed condition (unused, unworn, and undamaged)
• All original packaging, accessories, and included items must be returned
• Proof of purchase (order number or confirmation email) is required
• Customer is responsible for return shipping costs and may use the carrier of their choice

For returns not caused by defects or errors on our part:

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• Only the returned item(s) will be refunded, not the total order value
• Discounted items will be refunded at the discounted purchase price
• Refunds apply to the product cost only

Once your return is received and inspected:

• You will be notified by email of approval or rejection
• Approved refunds will be issued to the original payment method
• Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider

Please inspect your order immediately upon delivery. To be eligible for a replacement or refund, you must provide a clear, continuous unboxing video showing the package being opened and the condition of the item.

The following items are not eligible for return, refund, or exchange:

• Final sale or clearance items
• Promotional or free gift items
• Bulk orders (defined as orders of 10 or more units of the same product)
• Personalized or custom-made products
• Gift cards (if applicable)

We do not offer direct exchanges. To receive a different item, please return the original product (if eligible) and place a new order.

Products purchased through third-party platforms, marketplaces, or authorized retailers (such as Amazon or other distributors) are subject to the return and refund policies of those sellers.

Please contact the original seller directly for assistance with third-party purchases.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must remain unused and in original packaging.

Nevcase reserves the right to update or modify this Refund & Return Policy at any time. Any changes will take effect immediately upon being posted on this page.